Comments for Not All There

Comment on Dear Mr. DPD Courier by Damien Swarbrick

Damien Swarbrick — Thu, 11 Mar 2010 17:33:40 +0000

I have been waiting 2 days for a parcel, i was in my flat all day and when i decided to leave there was a note in my stairwell claiming they had missed me. The same happened the next day, when I phoned to complain i was told the driver could not gain access to the building. So the delivery note must have moved the 12 feet from under the door to the bottom of the stairs. When I told the guy on the phone that the driver must have been in the building he called me a liar. I told him to get the driver to my property straight away and was told he couldnt do that because he would be out of the area (i stay in edinburgh and at 5.00pm there is no way he would be out the city) I was told i should have called straight away and when I said I had he came up with another excuse. DPD is the worst delivery company ever

Comment on Dear Mr. DPD Courier by Wren

Wren — Tue, 23 Feb 2010 13:02:59 +0000

Well, if you’re looking to get hold of them I’ve got a number here thats been reliable, even when the staff on the other end havn’t been.
08709041017 I doubt it’ll do anyone any good though

Comment on Dear Mr. DPD Courier by dave billo

dave billo — Sat, 20 Feb 2010 10:14:59 +0000

i ordered parts from Overclockers, sent them a e-mail requestuing delivery on 20.02.10. as nobody available at address before then, for collection.
Arrived home on 19.02.10. at 9pm, to find card through letterbox ; SORRY WE MISSED YOU ‘. Have been through DPD website looking for contact fone number. only number 0844 824 0505 no personal contact, only the numbersw game !

Comment on Dear Mr. DPD Courier by Brian Judge

Brian Judge — Fri, 29 Jan 2010 20:28:45 +0000

Until Tuesday thia week I was a happy business customer of O2. Then DPD came on the scene, charged with delivering me a replacement phone.

On Tuesday they stuck a card through my letterbox offering me an upgrade to a service already paid for in full bt O2. I was only 200yds from my front door at the time and had left a note on my door saying I had just nipped out and my mobile phone number. No call, no delivery.
O2 then rearranged for the phone to be delivered to their local store the following day. This involved me rescheduling my day, changing appointments and dropping my existing handset of at 9am. At lunchtime I was told that DPD couldn’t deliver until Thursday!!
Redelivery was then rearranged for my home address on Friday. I cancelled appointments for Friady morning and spent 3 hours waiting for them to stuff another note through my door! No delivery!! My phone had been sent to another address entirely. Was the promised delivery between 3pm and 6pm again no show!!
Have now been promised delivery on Saturday between 9 and 1pm. I just know that it’s not going to show again!!
O2 have just lost all their reputation as far as this customer is concerned, I am now considering terminating my contract! I will never again use a company that ships through DPD!!

Comment on Dear Mr. DPD Courier by Tell The courier

Tell The courier — Tue, 26 Jan 2010 00:35:27 +0000

You guys got to realise that these drivers are franchasies and only get paid for what they can properly deliver.

Comment on Dear Mr. DPD Courier by Sally

Sally — Mon, 25 Jan 2010 22:55:50 +0000

DPD have been driving me crazy but this website has made me fell better because at least now I know I’m not alone! I’m so sorry to rant but I hate the company, I hate the news while you’re waiting on the phone, I hate their ‘customer service’ representatives.

I ordered a new phone from orange via DPD and was told that, although I would not be in for the first delivery, I would be able rearrange the delivery for a suitable time. I got the card the next day and found it was not for my item. Still that wasn’t really an issue. I used the consignment number to rearrange for Saturday but the phone did not arrive. Finally I was told by a customer service representative to drive go to the depot. I drove for 45 min to the depot only to discover that it has been stolen/lost from the depot a number of days earlier – before I was told to go to the depot! Now over a week later I still do not know where my replacement phone is and I’ve had various stories from orange about it being ‘on the van’ then ‘who told you it was on the van?’ etc etc. I just want the whole thing cancelled so I can go back to my normal life and not spend 30 min every day complaining on the phone.

Comment on Dear Mr. DPD Courier by Laura

Laura — Tue, 19 Jan 2010 14:37:41 +0000

I’m so angry with the appalling service from DPD. I told my supplier to take back their goods and refund my money. I also told my supplier that I will in future only buy from their competitor (Amazon) who use Parcelforce and have never failed in my experience. With Parcelforce, if I’m not at home when a delivery is attempted, I know that I can collect from my local sorting office – not a 40 mile round trip to my nearest DPD depot. DPD web-site claims that they are a ‘Top 50 call centre’, yet they took 15 mins to answer the phone.

Comment on Dear Mr. DPD Courier by Glen Lockett

Glen Lockett — Tue, 19 Jan 2010 11:44:36 +0000

DPD Manchester have a parcel for delivery to me according to their tracking system. It has been in their depot for 10 days. Following several phone calls, which did not even result in the courtesy of a call back, they have now admitted they have lost it and told me in no uncertain terms, to deal with the sender……
Rudeness on a grand scale…

Comment on Dear Mr. DPD Courier by Amy

Amy — Fri, 15 Jan 2010 18:59:45 +0000

Oh how glad I’m I that I found this blog. I ordered something last friday, paid for next working day delivery and guess, what, I’m waiting for it a week after I ordered. They ran out of time on Tuesday (?), were only delivering to high streets on wednesday due to snow, and nothing since. Apparently the parcel is still at the depot. I actually saw a DPD van half a mile down the road today and thought, yay, that’s my parcel. But nothing. No card. NOTHING. And apparently “DPD has picked up the top award for Customer Focus at the National Business Awards, dubbed the “Business Oscars”. This is official recognition that DPD has been judged the best of British companies for putting customers at the heart of everything it does.”

This was on the DPD website. Nearly choked on my cup of tea.

Comment on Dear Mr. DPD Courier by Mark

Mark — Wed, 13 Jan 2010 17:41:02 +0000

I agree. Avoid this company.

They’ve failed to deliver when they promised twice in the last month. I’ve stayed in specifically to receive the parcel, and it never arrives.

They appear to be the easyJet of parcel delivery companies… they appear to operate in such a way, one tiny little unforseen event, the whole thing collapses.

I will not use a company that uses DPD.

Cheers,
Mark.