11 Woodford 0208 498 8643
Unit 1, Woodford T/E
Southend Road
Woodford Green
Essex
IG8 8HF

12 London South 0208 243 3606 Unit 1
Beddington Farm Road
Off Purley Way
Croydon
Surrey
CR0 4XB

13 Kings Cross 0207 391 8646 101 Camley Street
London
NW1 0PF

14 Dartford 01322 625643 Unit 3
20 Kennett Road
Crayford
Kent
DA1 4QN

15 Crawley 01293 893647 Whitworth Road County Oak Way
Crawley
West Sussex
RH11 7SS

16 Chelmsford 01245 232093
Chelmsford2: 01245 232056
Montrose Road
Dukes Park Ind Estate
Chelmsford
Essex
CM2 6TE

18 London Bridge 0207 394 3968
Unit 5
Mandela Way
Southwark
SE1 1SE

19 Isle of Wight 02380 344644 Unit 1, Enterprise Way
Somerton Business Park
Newport Road
Cowes
Isle of Wight

20 Maidstone 01622 714646 Unit C
Riverside Business Park
New Hythe Lane
Larkfield
ME20 6WT

21 Southampton 02380 258646 Unit F
Omega Enterprise Park
Electron Way
Chandlers Ford
Southampton
SO53 4SE

22 Dunstable 01582 470643 Unit 16
Humphreys Road
Woodside Estate
Dunstable
LU5 4TP

23 Reading 01189 232643 Units 1 – 3
Commercial Close
Commercial Road
Reading
RG2 0QS

24 Newbury 01635 812643 Hambridge Lane
Hambridge Road
Newbury
Berks
RG14 5TU

25 Gloucester 01452 727196 Jessop Court
Waterwells Business Prk
Quedgeley
Gloucester
GL2 2AP

26 Leicester 0116 250 1606 28a Centurion Way
Meridian Business Park
Leicester
LE19 1WH

27 Bournemouth 01202 850300
Unit 1 & 2, Arial Park
Uddens Trading Estate
Wimbourne
Dorset
BH21 7NL

28 Geopost Wembley
(Park Royal) 0208 601 7643 Unit 2, Athlon Road
Alperton
Wembley
Middlesex
HA0 1YJ

30 Birmingham 0121 665 3343
Broadwell Works
Birmingham Road
Oldbury
B69 4DA

31 Thetford 01842 855646
10a Burrel Way
Stephenson Ind Est
Thetford
Norfolk
IP24 3RW

32 Rushden 01933 414645 Unit 17, Norris Way
Sanders Lodge Ind Est
Rushden
Northamptonshire
NN10 6BP

33 Peterborough 01733 842643 Empire House
Saville Road
Westwood Ind Estate
Peterborough
PE3 7PR

34 Cardiff 02920 772643 Spring Meadow Ind Park
Mardy Road
Rumney
Cardiff
CF3 2ES

35 Bristol 01179 415605 Units B1/B2
Kingsland Estate
St. Philips Road
Bristol
BS2 0JZ

36 Exeter 01392 449643 Heron Road
Sowton Ind. Estate
Exeter
EX2 7LL

37 Cornwall 01872 574643 Victoria Business Park
Roche
St. Austell
Cornwall
PL26 8LX
38 Swansea 01792 704643 Unit 1, Wyndham Court
Clarion Close
Swansea Enterprise Pk
Swansea
SA6 8QZ

39 Yate
(West Coast Express) 01179 374700
Unit 21
Pucklechurch Ind Estate
Pucklechurch
Bristol
BS16 9QH

40 Manchester 0161 777 4606 Northbank Industrial Est
Bessemer Road
Irlam
Manchester
M44 5BF

41 Nottingham 01159 777646 Unit 8
Centurion Business Ctr
Dabell Avenue
Blenheim Ind Estate
Nottingham
NG6 8WA

42 Leeds 0113 292 5642 Network House
Middleton Grove
Leeds
LS11 5PX

43 Warrington 01925 605646 Unit 20
Stretton Green Ind Est
Langford Way
Appleton
Warrington
WA4 4TQ

44 Abergele 01745 357843 Unit D
Tir Llwyd Ent Park
Kinmel Bay
Clwyd
LL18 5JN

45 Preston 01772 662606 Millennium Road
Millennium City Park
Preston
PR2 5BL

46 Sheffield 01142 572647 Unit 2
Thorncliffe Ind Estate
Brookdale Road
Chapeltown
Sheffield
S35 2PW

48 Stoke 01782 578643 Unit 21/22
Roseville Road
Parkhouse Ind Est West
Newcastle Under Lyme
Staffordshire
ST5 7EF

49 York 01904 476642 Plot 5, Centurion Park
Clifton Moorgate
York
YO30 4RY

50 Glasgow 0141 305 3643 104 Fullarton Drive
Cambuslang
Investment Park
Cambuslang
Glasgow
G32 8FA

51 Edinburgh 0131 335 4043 Unit 23
Cliftonhall Road
Newbridge
Edinburgh
EH27 8PW

52 Aberdeen (Express) 01224 878686 Ocean Trade Centre
Minto Avenue
Altens Industrial Estate
Aberdeen
AB12 3JZ

54 Newcastle 0191 402 5643 Unit 4
Monkton Business Park
Hebburn
South Tyneside
NE31 2JZ

55 Carlisle 01228 829643 Unit 2
Kingstown Ind Estate
Brunthill Road
Carlisle, Cumbria
CA3 0HA

56 Glasgow 2 01698 811235 Unit 3
Tannochside Drive
Uddingston
Glasgow
G71 5PD

71 Dublin 00353 18425122 Unit 53
Airways Ind Estate
Santry
Dublin 17

I can’t possibly see how a tracking number would help when dealing with DPD.

In my experience it is impossible to get past the automated system to talk to anyone at my local depot. In the past few days I have rang DPD on 5 separate occasions hoping to get through to a real live human being to give my alternate delivery address to. I’m sorry, but I think it’s unacceptable to expect a customer to wait more than 15 minutes on hold.

If a customer did have a tracking number and did find out DPD had the wrong address for a delivery how do you propose they go about telling them if they can’t get through to their local depot?!!

instead of moaning about a lack of this that and the other, when you order stuff, GET A TRACKING NUMBER, as soon as you have a tracking number, you can check that all the delivery details are correct, if not, you can then advise the carrier, you can also track it’s journey all the way through, if the company you are buying from cant give you a tracking number, ask yourself – why not? probably because they’re not despatching it when they say they are, then you can all blame the delivery service when it doesn’t arrive when expected.
Please note, a tracking number isn’t generated onto the system until it’s been collected from the sender, parcels are scanned as being collected at the senders address, and are logged electronically, by having a tracking number, you can see at a glance exactly when and where the item was collected from.

In this electronic age, it’s easy enough to track stuff anywhere in the world, if you cant be bothered to even check the progress of a parcel, whether or not it’s even been despatched, or even if the details they have for you are correct, then why complain? You can always do something for yourself to help ensure you receive a good service, not that difficult is it.

If you have issues regarding a delivery, contact your local depot rather than the sender, who may not always be truthful with you.

Just want to add that I purchase regularly from online companies, and it is very rare for me to have a problem with a courier, but every delivery with DPD was a
farce, turning what should of been a pleasant buying experience into a stressful
one.

When I want to order goods from a company in future I shall be telephoning to make sure they do not use DPD – if they do, I’ll be looking elsewhere for the goods, even if it’s necessary to pay a bit more.

I am on my third delivery with these clowns. Through my own 3 seperate personal experiences with DPD, I can only say I strongly believe most of the posters here are not amending or exaggerating their situations. Far from it!

On the first occasion I crossed paths with DPD (about 7 months ago), I was given the run around from the start. I was given promise after promise by them, saying my item would be delivered next day, but nothing showed. Only after contacting the online company I had ordered the goods from to complain, did my item eventually turn up.

My second dealings with them (about 2 months ago) had to be the most farcical. I had to contact the company to ask where my goods were, when they did not show after my waiting a week after receiving a dispatch notice. The company emailed back to say “we are struggling with the courier as to what has happened to the original lot”.

I then received a answer phone message from DPD saying they had a parcel which they had tried to deliver 2 days running, and I would have to phone them back. But guess what – they did not give a phone number!

They don’t leave calling cards, and then they seem to think customers are psychic and can pluck their phone number out of thin air.

On this third occasion, my heart sank when I saw a card from DPD, and realised that my latest purchase from a online company was also being sent by them.

I have tried on numerous occasions in the past few days, to phone DPD regarding my parcel, but no one answers my call at the depot. The card they left has no local depot address where I can pick up my parcel either.

I am now waiting on the company I ordered from to sort this out for me.

This is the 3rd chance DPD have had to “get it right” for me.

Obviously the company gets it wrong sometimes as well, but these things DO happen with every delivery company. The amount of awards DPD have recently received, as well as the implementation of ETA (or Predict) which is running at over 99%, shows that DPD are actually pretty good. The facts don’t lie, and neither do the fact that big companies continue to send parcels through us, not to mention the fact we are consistently adding to our list of senders.

What also doesnt help is where senders tell the receivers that its DPDs fault (as people will usually phone the sender and not DPD) when it is blatantly obvious it is the sender who have sent out the parcel late, damaged, or with the wrong delivery info.

The manner in which some of these posts have been written shows the pathetic level some of you choose to live. By all means tell all about your problems (truthfully mind!) but to tag ALL the drivers as unintelligent, minimum wage idiots does nothing to help your cause. Maybe this imaginary higher level you are on (and the attitude which comes with it) is part of the reason the drivers gives you a problem… probably not actually as most drivers will rise above it and laugh it off.

As a DPD driver (not franchisee) I actually have a job which I enjoy, don’t get hassled throughout the day, and can leave work at night without taking it home with me. Personally I get no complaints about the deliveries I make, but I still get the usual problems of senders not giving out the correct or full address. Luckily I am usually able to have these sorted before I leave the depot partly due to my local knowledge of the route.

BTW I have a uni degree, and am qualified in other professions where I could no doubt slug it out to get a bit more cash, but I decided quality of life was more important and am glad I made the change. I earn plently from DPD as it is (probably more than you think).

Anyway to finish off, a very big sorry to those who have a genuine greivance with DPD (and not the sender), I know it doesnt make it any better to say you are in the <1% who experience a problem with their delivery, but give us the 2nd chance to get it right. Most of the time we will succeed.