With all due respect, think about it, i might have to drive 6 or 7 miles (maybe more) just to deliver to your property, and have nothing else in your area, i wont get paid to leave you a card, i only get paid for successfull deliveries, do you really think that i’m going to want to do that 2 days running by carding you? i want your parcel delivered and off my van, so i can get paid for it, and also, because tomorrow, i might not have to come anywhere near the area where you live, so i can have an easier day, so as you see, it’s in my own interest to deliver to you. There are several reasons you may not have heard the doorbell/knocker, you could have been in the loo, out in the garden, who know’s? but it’s far easier to blame the courier isn’t it?

Sadly i think far too many people just jump on the bandwagon to have a go at couriers, rather than admit their own failings, we’re an easy target aren’t we? I’d love some of you to come out with me for a day, just to see for yourselves what our day entails, then maybe if you saw it for yourselves, you wouldn’t be so quick to have a go at us.

Most companies are run by people who have never actually done the job at the sharp end, it’s a fact of life i’m afraid.

DPD believe they are at the cutting edge of technology and offering a service that is unparralled, they truly believe they are the Market Leaders – the reality is that recent implementations of ETA and other baffling operational issues have put them back 10 years in the courier service methodolgy. They are heading, very rapidly, towards a dramatic decline and fully desrve the consequences. They are run by an outdated management structure that is pathetically under qualified and self indulgent.

I waited in for two whole days for a parcel being delivered from a computer supplies company.

Day 1: The parcel was on the DPD van but wasn’t delivered, despite promises, because the poor thing of a van driver couldn’t be bothered to drive five miles out of town into the countryside. Excuse given: the driver ‘didn’t have time’. So that’s alright then. The parcel was driven back to the depot, forty miles away.

Day 2: The parcel was on the DPD van but wasn’t delivered, despite promises, because ‘there was a package on the van but the label had come off’. Lies – when the parcel finally arrived on the third day the original label was in place. The parcel was again driven back to the depot, forty miles away.

Day 3: After bending the ear of the company which sent the goods (remember – they are DPD’s customer, not you as the mere recipient) delivery was upgraded to ‘before 12 noon’. Something must have gone wrong, because it actually turned up at 11.30am. Needless to day, the driver was completely unrepentant, and considered what had happened to be perfectly normal practice and seemed not to understand what I was complaining about. He also let slip that it is normal practice for DPD not to bother about 12 noon paid-for delivery at all, and simply to deliver if and when they feel like it.

This outfit defies description. How they stay in business is beyond me.

Yes dave… Why on earth would you do that, it doesnt make sense, yet on exactly 5 occasions now with DPD (and DPD only) this has happend with me, with three separate deliveries. On 4 of those occasions I was in all day long, and found the card on my doormat when I went to pick up my girlfriend from work at 6pm. and on 2 of those occasions I have even received other parcels from Parcelforce on the same day, so my bell was definitely working. No other courier has this problem with delivering parcels to me. The only logical conclusion is that they want the recipients to upgrade for 10.00 GPB saturday delivery.

I ordered an upgrade of my phone from Orange on the 24th of June.. being told that it would be with me the following day on the 25th (Friday)! I was told to expect a text in the morning stating a delivery time. I waited until 5:30pm, no text, no parcel – no nothing. So I decided to ring up DPD armed with my consignment number. I spoke to a lady who said that the parcel was still sat at their main hub and would be out for delivery to my local depot on Monday.

Quite happy in the knowledge that my phone should be here on Monday I left them to it. Monday arrives – no text this morning. I rang DPD up AGAIN and the woman on the phone told me to hold the line whilst she rang ‘my’ depot. When she came back she told me that the parcel was still at the main hub and they can’t seem to find it, so I need to ring Orange and start an investigation into where the parcel has gone. Thanks a lot DPD!

Rang Orange who are trying their best but their attitude seems to be, they sent the parcel, they’ve done their bit! (Which is true!) Waiting for a call back from Orange now when they’ve heard from DPD about starting their investigation into my ‘lost’ Blackberry Bold! Orange are going to cancel my upgrade and get it put through again for delivery tomorrow. We shall see what happens! My complaint lies with DPD completely.

Then when you are waiting for the option to speak to someone, (which there isn’t!), the voice then tells you that as we are having difficulties, to call back later!

AAaaaaaarrrgggghhhhh!!!!!