Dear Mr. DPD Courier
How can I put this? You’re not the sharpest tool in the shed, are you? Please, please, when I’m out and you try to deliver something, do not tape the card saying “sorry we missed you” to my front bloody door at eye level! You see, it might not cross your mind that there’s anything wrong with that, but as I say, you’re not exactly Richard Feynman. The card says “sorry we missed you” but it might as well say “The occupiers of this house are out. Burglars, help yourselves!” Just put it through the letter box, would you please?
On top of that, while I’m at it, please fix your systems. Both your website and your automated phone system, after a lot of faffing about entering consignment details, can’t connect to your SQL server and so fail. It ought to be pretty simple just to get a few printer cartridges into my sweaty mitts, but it appears not.
Parceline may have changed their name to DPD, but they’re still buffoons.
By the way, what made your phone system think I wanted to hear about a new comedy club in Plymouth while I was on hold? Huh?
[later..]
A new error!
Cobblers.
Start Slide Show with PicLens Lite
June 25th, 2008 at 2:43 pm
Oh Well, 25th June 2008 and they’re still just as bloody useless as parceline ever were! Parcels still don’t get delivered when they are supposed to and you still end up having to wait around ALL bloody day for delivery! That’s 2 days of my time wasted so far – Seriously, can this courier company be trusted to deliver goods urgently? I don’t think so!!!
September 12th, 2008 at 3:31 pm
well nothing changed by the sounds of thing i have been tryring to take delivery of a tv for the last 3 days I just wanted it delivered after lunch dinner 12oclock pm not a chance after failing to speak to someone numerous phone calls emails etc had to call and collet it myself from a local store maybe one day they will listern to their customers otherwise stores need to reconsider their contacts
November 20th, 2008 at 10:27 pm
DPD people cannot drive either! They delivered to my workplace, squeezed into an impossible space which resulted in them damaging my vehicle. This they deny completely. It will not rest here.
December 15th, 2008 at 9:17 pm
I would just like to add that DPD are excellent!!! in managing to deliver my parcel to Wetherby in Yorkshire on time before 10.30AM.
The only problem is that I was waiting for it in Truro in Cornwall until 3pm on a customers site and it was urgent replacement parts for the telephone system which had crashed completely.
So I was p***ed off and so too was the customer who was a main car dealer running a major promotion!!!
So well done again DPD you are a class act indeed.
Nobby
Devon (near Wetherby aparently in Yorkshire!)
May 12th, 2009 at 11:02 am
Just received a note through the door “Sorry we missed you” I was in the house, only yards from the front door , we have TWO loud bells that ring throughout the house. Looks like this company has not improved and their Customer services sucks!!
June 29th, 2009 at 8:13 pm
Third time now that DPD have lost my parcel, the first 2 times the driver insists on delivering to a house that is in A**** path instead of A**** Close despite the word close being clearly printed on the label. This time another parcel has been misdelivered, have been round to the house where it went last 2 times, but occupier is out. Both times, i have had to go round to collect my parcel, makes me wonder what exactly i am paying a delivery charge for. The last occasion I told DPD that they might want to give their driver a reading lesson, tomorrow I will be back on to them. Infact…send the driver here, I will give him a lesson he won’t forget. Useless company
September 29th, 2009 at 6:04 pm
DPD is the WORST company for deliveries. I wasted all of my day today after speaking for 45 minutes to a useless agent how LIED to my face. They swore that my package was going to arrive today, but hey, nothing yet! The website said the driver left a calling card, that was a lie…no calling card was left in my building…even the front desk said they never saw a DPD man. I called again, was told they spoke to the driver directly and that this time for sure I’ll get my package…it’s 7:00 pm…I track my package and says it was returned to the depot…WHAT AN UNPROFESSIONAL COMPANY. I wish there was an easy way to take this to court…AVOID DPD…ALWAYS AVOID DPD…go for UPS.
October 7th, 2009 at 7:43 pm
[...] Someone else thinks they’re rubbish too. [...]
October 20th, 2009 at 8:02 pm
lerc42 same thing happened to me! avoid them they lie this service is absolute f….. rubbish.
October 20th, 2009 at 9:12 pm
I am still waiting for a DPD delivery – I paid for a Saturday delivery as I work Monday – Friday, they tried to delivery on Friday for some bizarre reason.
Phoned to check the Saturday delivery would occur, was assured it would. Never came. Phoned and was promised a before 10am delivery on Monday. Left for work at 10am with no package. Delivery attempted around 3pm (5 hours late!). Was promised a before 10am delivery on Tuesday. Called at 8am to check it would arrive by 10am, by 10am I still had not received the package and hadn’t got any info on where it was. Just after 10am when I left for work I was told it would be delivered at 11am. Finally was promised a 6:30pm delivery on Tuesday so despite getting in late I left work early to get back for 6:30pm. This never showed again. Still waiting for this shambles to be sorted out.
AVOID DPD AT ALL COSTS!!!
November 10th, 2009 at 6:36 pm
Do not use DPD at any cost!!!!! You cant find a phone number for them on their site and they dont deliver on time. Im still waiting for my delivery which is a day late. What a bunch of useless thick twits!!!
November 19th, 2009 at 12:43 pm
I’m so glad to find this blog, and to know it’s not just me who thinks DPD are the worst couriers ever. This is no exaggeration – they have NEVER managed to deliver a parcel to me. When I order stuff online I absolutely DREAD seeing one of their stupid yellow “Sorry we missed you cards” – left outside my front door – having BEEN IN THE HOUSE!!! Every other courier company can deliver parcels to me – as they have mastered the clever art of “knocking on the door”. I would NEVER use them, and I wish mail order companies would stop using them too.
November 24th, 2009 at 5:52 pm
november 24th 2009.
waited in all day for parcel delivery parcel plcked up in northampton for delivery in derbyshire @ 07 20 am not arrived at 6pm could have done it on a bike in that time are well might be flat batteries on sat nav.
December 7th, 2009 at 6:24 pm
Awful, awful company. Worst customer service I have encountered. If I have to listen to their infuriating computer voice and irritating news whilst on hold much longer I really suspect that something around me will be damaged quite badly. Incredibly p’ed off!!!!
December 10th, 2009 at 4:55 pm
DPD not sure if they have the worst customer service. there is Orange, Argos, Edinburgh Repairs Direct, British Gas, Royal Mail, anyone who has anything to do with Councils, almost any company who has a customer service centre. Yeah, OK… DPD do have the worst customer service. JUST DONT USE THEM IF YOU WANT YOUR STUFF TO ARRIVE….USED THEM TWICE…MOBILE…LOST. PARCEL FROM POLAND…LOST. Apparently I signed for them. I was out of the country at the time. Be warned!!
December 24th, 2009 at 10:57 am
Having waited for 2 days to get a phone delivered by DPD ( Vodafones fault for using them ), i managed to get through on the phone to them. Only took an hour. It would have helped if they updated the website with the parcels lack of progress.
Then they tell me the depot is 2 miles from my house.
DPD COURIERS , UNIT 23 , CLIFTONHALL ROAD, EDINBURGH
December 24th, 2009 at 10:59 am
Sorry the last comment should have read
DPD COURIERS , UNTI 23 , CLIFTONHALL ROAD, NEWBRIDGE,EDINBURGH
December 24th, 2009 at 2:25 pm
Utterl useless couriers who cant find my house on three times, despite being on a small estate in a lrage town, with a postcode that flags up on google and every sat nav ive ever used. They make Royal Mail look good, and that takes some doing
December 24th, 2009 at 6:25 pm
Not happy at all, ordered holiday clothes from a reputable online clothes shop, who guaranteed xmas delivery, going on holiday boxing day, could not deliver yesterday (stated on their site at 10am) due to adverse weather ….. granted, but today at10am, could not delivery because of insufficient time
? from glasgow to dundee? Telephoned them and asked if i could PAY extra for a guaranteed saturday delivery before 10am which they could not do. Then telephoned reputable company and told them the package will be coming back to them, as it’s no use to me now. So the company is £100 down and i’m holiday clothes down. Great.
Not impressed at all.
December 28th, 2009 at 6:58 pm
They are a bunch of useless, timewasting liars. I have sent a complaint to them as they not only failed to deliver but also lied to me twice on the same day. The first lie was to tell me that my parcel was on the van and on it’s way, but their own tracking page on their own website showed it was still in the depot at Crawley!
I then called them some six hours later asking if it was going to be delivered at all only for them to lie to me the second time by saying that due to adverse weather conditions, they had not made any deliveries that day! The lie there was the “adverse weather conditions” – I live less than half an hour from their Crawley depot and there was absolutely nothing wrong with the roads or the pavements where I live and neither was there in Crawley when I went through there later in the evening on my way to my weekend destination!
I truly hope they go bust, that they all lose their jobs and that none of them ever get employed again as there are far more deserving people out there looking for work. I run my own company and there is absolutely no way I will ever use DPD myself; shame on Orange for using them to deliver vital communications equipment that is needed urgently too. I have made a formal complaint to them and in fairness to Orange they are going to review their delivery options in the future – so goodbye DPD and good bloody riddance you incompetent, useless, feckless, lying waste of space.
December 31st, 2009 at 7:31 pm
Well I was informed by DPD to expect a delivery on Wednesday.
I waited in all day but no delivery.
On their tracking website they claim to have ‘been unable to deliver’ and left a card at a house with a white door. There are no houses with white doors in my area.
When I eventually got through to DPD on the phone Thursday morning, was assured of a Thursday delivery. Within the hour a message appeared on the tracking site saying ‘insufficient time to deliver’.
I complained to the company with whom I placed the original order and they offered to try for a Saturday delivery, as Friday was a Bank Holiday.
Decided to cancel my order and I will shop elsewhere.
Rearranging my life for 3 days to wait around for a parcel seems a bit excessive.
January 2nd, 2010 at 5:45 pm
DPD Dont Post or Deliver!
This week two attempted deliverise at my home 30th and 31st December. I arrived homne late on 31st, went on website, got confirmation that the parcel was available for collection on Saturday 2nd Jan at a depot 20 miles round trip away
Drove there in the snow to be told that it was not avalaible, the system in error “forgot” that Friday 1st was a Bank Holiday so it looks like they will return it to Sender (I am not even sure what it is!)
DPD CEO is called Dwain McDonald, From the Net he appears to love telling the World how Good DPD are and I would like to tell him, like I told the man at Olbury depot, Today, They are CRAP.
He appears to live in Stoke on trent and I think we should all try sending him a few parcels to test his system!
January 7th, 2010 at 1:33 pm
My story with DPD UK it’s in one word a Disgrace, I have paid for a 3-5 days delivery and after almost 1 month later i still don’t have my parcel.
I decided to contact the DPD office and ask to collect my parcel from their depot and I was told where my parcel was being held, so I went to the depot where my parcel were being held just to learn the they sent my parcel back to the sender, against their own office instructions.
Five minutes in the office depot to understand that they work in a anarchy on their own.
They told me that they have tried to delivery my parcel at my home for four times and I found it strange just because they miss to let a card there. Anyway, I am now waiting for the green light to go and collect myself from their depot once more. It’s clear to me, that DPD UK can’t do the delivery job or they just simply do not want, unless, maybe if I pay more money,… who knows.
The worst thing to me and the reason why I am in this situation it’s the company which I bought the item online, advertised that the deliveries were to be made by city link delivery company. I wonder how can any company want to be associated with a company like DPD UK.
January 7th, 2010 at 8:56 pm
Despite the current problems with the snow, all major roads in Sheffield are cleared of snow and ice and DPD sent me a text message saying that my parcel would be delivered today (2 days late). I waited in all day. Only after 6pm did I find out that it had been returned to the depot due to ‘ADVERSE WEATHER CONDITIONS’ and not one text or call was made to me all day to tell me and save me waiting in. I don’t know what adverse weather conditions they encountered as if it was that bad they shouldn’t have loaded my phone onto the van and told me that it would arrive today. Very annoyed indeed. Some communication to me would not have gone amiss.
January 8th, 2010 at 12:53 pm
USELESS!!!!!
January 9th, 2010 at 6:29 pm
Yup, they’re liars all right,
I’ve been waiting for my damaged laptop to be picked up from my home address since Dec 31st 09 and it’s now Jan 9th 2010!!
I called DPD myself yesterday and they said it had been rebooked for collection today (saturday) and guess what? THEY DONT EVEN DELIVER ON WEEKENDS!!
So she lied to me completely, what an absolute joke. Not only that but she told me she’d get back in touch to keep me up to date and i never heard a thing from her.
So far i’ve wasted nearly 6 days of my life sitting in the house and waiting for it to be collected….because no one has the brain capacity to tell me what’s going on. I just have to sit in and “hope” they arrive….
January 9th, 2010 at 11:56 pm
Gotta love those adverse weather conditions! Still waiting on my ‘Next Day Guaranteed’ delivery over 4 days later. Cited the weather and a backlog as reasons when I called, them… then, this morning on tracking site it said it was out for delivery! Only to have turned back again at 4pm due to weather. Complete bollocks, the roads between here and the depot are fine, I’ve been driving on them myself. Either the management are running with blatantly too few staff to make the deliveries (most likely) or they’ve got a culture of slackness and excuses for knocking off early by the drivers. Not good enough, I will avoid at all costs in the future.
January 11th, 2010 at 3:32 pm
dpd are a great company to work for and we do not lie.
January 11th, 2010 at 3:34 pm
also we do deliver on saturdays and have major staff shortages
January 12th, 2010 at 7:02 pm
Dpd might be a great company to work for but they are a lousy company to be a customer of! I run a online business and wouldn’t dream of using them to deliver goods to customers. Unfortunately some of my suppliers do use DPD and its hit and miss when I receive “next day” deliveries. Trying to speak to anyone is a nightmare and if you do get through to DPD its obvious they don’t give a damn. If you can – avoid using DPD at all costs.
January 13th, 2010 at 2:23 pm
DPD are a joke! i have been waiting for my next day delivery since the 7th January 2010 and its now the 13th! they apparently attempted to deliver it on Monday and said they left a calling card ‘landmark=white door’. someone was in all day monday waiting and no calling card was left. i then rang them later that day to see what was going on and they said their van had broken down so they didnt even attempt to deliver my phone! how did they know i had a white door if they didnt even try?!
im so fed up. now they are saying they cant deliver because of adverse weather conditions. i live like 20 mins away and i know for a fact that all the roads are clear!
they are going to ‘attempt’ to deliver it tommorrow now. we shall see.
January 13th, 2010 at 5:41 pm
I agree. Avoid this company.
They’ve failed to deliver when they promised twice in the last month. I’ve stayed in specifically to receive the parcel, and it never arrives.
They appear to be the easyJet of parcel delivery companies… they appear to operate in such a way, one tiny little unforseen event, the whole thing collapses.
I will not use a company that uses DPD.
Cheers,
Mark.
January 15th, 2010 at 6:59 pm
Oh how glad I’m I that I found this blog. I ordered something last friday, paid for next working day delivery and guess, what, I’m waiting for it a week after I ordered. They ran out of time on Tuesday (?), were only delivering to high streets on wednesday due to snow, and nothing since. Apparently the parcel is still at the depot. I actually saw a DPD van half a mile down the road today and thought, yay, that’s my parcel. But nothing. No card. NOTHING. And apparently “DPD has picked up the top award for Customer Focus at the National Business Awards, dubbed the “Business Oscars”. This is official recognition that DPD has been judged the best of British companies for putting customers at the heart of everything it does.”
This was on the DPD website. Nearly choked on my cup of tea.
January 19th, 2010 at 11:44 am
DPD Manchester have a parcel for delivery to me according to their tracking system. It has been in their depot for 10 days. Following several phone calls, which did not even result in the courtesy of a call back, they have now admitted they have lost it and told me in no uncertain terms, to deal with the sender……
Rudeness on a grand scale…
January 19th, 2010 at 2:37 pm
I’m so angry with the appalling service from DPD. I told my supplier to take back their goods and refund my money. I also told my supplier that I will in future only buy from their competitor (Amazon) who use Parcelforce and have never failed in my experience. With Parcelforce, if I’m not at home when a delivery is attempted, I know that I can collect from my local sorting office – not a 40 mile round trip to my nearest DPD depot. DPD web-site claims that they are a ‘Top 50 call centre’, yet they took 15 mins to answer the phone.
January 25th, 2010 at 10:55 pm
DPD have been driving me crazy but this website has made me fell better because at least now I know I’m not alone! I’m so sorry to rant but I hate the company, I hate the news while you’re waiting on the phone, I hate their ‘customer service’ representatives.
I ordered a new phone from orange via DPD and was told that, although I would not be in for the first delivery, I would be able rearrange the delivery for a suitable time. I got the card the next day and found it was not for my item. Still that wasn’t really an issue. I used the consignment number to rearrange for Saturday but the phone did not arrive. Finally I was told by a customer service representative to drive go to the depot. I drove for 45 min to the depot only to discover that it has been stolen/lost from the depot a number of days earlier – before I was told to go to the depot! Now over a week later I still do not know where my replacement phone is and I’ve had various stories from orange about it being ‘on the van’ then ‘who told you it was on the van?’ etc etc. I just want the whole thing cancelled so I can go back to my normal life and not spend 30 min every day complaining on the phone.
January 26th, 2010 at 12:35 am
You guys got to realise that these drivers are franchasies and only get paid for what they can properly deliver.
January 29th, 2010 at 8:28 pm
Until Tuesday thia week I was a happy business customer of O2. Then DPD came on the scene, charged with delivering me a replacement phone.
On Tuesday they stuck a card through my letterbox offering me an upgrade to a service already paid for in full bt O2. I was only 200yds from my front door at the time and had left a note on my door saying I had just nipped out and my mobile phone number. No call, no delivery.
O2 then rearranged for the phone to be delivered to their local store the following day. This involved me rescheduling my day, changing appointments and dropping my existing handset of at 9am. At lunchtime I was told that DPD couldn’t deliver until Thursday!!
Redelivery was then rearranged for my home address on Friday. I cancelled appointments for Friady morning and spent 3 hours waiting for them to stuff another note through my door! No delivery!! My phone had been sent to another address entirely. Was the promised delivery between 3pm and 6pm again no show!!
Have now been promised delivery on Saturday between 9 and 1pm. I just know that it’s not going to show again!!
O2 have just lost all their reputation as far as this customer is concerned, I am now considering terminating my contract! I will never again use a company that ships through DPD!!
February 20th, 2010 at 10:14 am
i ordered parts from Overclockers, sent them a e-mail requestuing delivery on 20.02.10. as nobody available at address before then, for collection.
Arrived home on 19.02.10. at 9pm, to find card through letterbox ; SORRY WE MISSED YOU ‘. Have been through DPD website looking for contact fone number. only number 0844 824 0505 no personal contact, only the numbersw game !
February 23rd, 2010 at 1:02 pm
Well, if you’re looking to get hold of them I’ve got a number here thats been reliable, even when the staff on the other end havn’t been.
08709041017 I doubt it’ll do anyone any good though