Eh? Surely not. A computer technology company with excellent tech support? That would be Linksys. I managed to bugger up my WRT54G router by a failed firmware upgrade and they couldn’t have been more helpful. Two calls walking me through the first and second Vulcan nerve-pinch resets and I was back on my merry way. The phones were answered instantly, and both operators knew what they were talking about and pitched their advice at exactly the right level: they could tell this wasn’t just an “is it plugged in” kind of support call. Having been on hold with other companies before this really was a refreshing change. I don’t even know what their hold music is - I never heard it. Your mileage may vary, of course; maybe I called at their slackest time. Whatever. I’m happy. I’m happy. And I’ll punch the man that says I’m not.

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